Thrivent uses iPipeline to provide access to its eApp, illustrations, and printable applications. Beginning June 20, 2025, iPipeline will require multi-factor authentication, and shared accounts will not be allowed. In preparation, please update your account with an accurate email address and mobile number to ensure you can log in after the deadline.

NGL’s medical records vendor, eNoah, is implementing a process for obtaining special authorizations electronically, saving time and effort. This change will go into effect on June 23, 2025. Be on the lookout for live demos of the new process later this month.

In 2021, Thrivent launched a linked-benefit long-term care insurance (LTCI) solution to complement its traditional LTCI product offering. Although the traditional solution remains competitive, the linked-benefit product (CareForward) has become a less attractive offering. Given this, Thrivent is suspending the sale of CareForward effective June 27, 2025. Pending business will continue to be underwritten and placed until Sept. 9, 2025.

NGL has updated its Underwriting Guides with new information around aortic dilation (p. 11, CA p. 9), weight loss (p. 38, CA p. 32), joint replacement (p. 25, CA p. 21), lymphoma (p. 27, CA p. 23) and cancer (p. 14, CA p. 12). The California version of the guide received further updates to the atrial fibrillation (CA p. 10) and physical therapy entries (CA p. 26). Download the guides: Premier Underwriting Guide | California Underwriting Guide

Mutual of Omaha has announced in-force rate adjustments for certain LTCI policies in Alaska, Hawaii, Massachusetts, Nebraska, New Jersey, Pennsylvania, South Carolina, Virginia, and Wyoming. The changes will go into effect on Aug. 1, 2025.

As of May 1, the Authorization to Release Underwriting Information to Insurance Agent/Agency form (31368) is available for standalone long-term care applications administered by Illumifin. Now, if a traditional standalone LTC application is declined or rated and the client has signed the form 31368, the underwriter can provide you with additional details about the reason for that decision.

A Massachusetts Medicare document that must be left with applicants prior to completing the application has been revised. The “2025 Massachusetts Consumer Guide to Medicare” replaces the document “A Massachusetts Consumer Guide to Medicare (11/23).” The updated document will be available on both ClientConnect and the Agent Resource Center under the Massachusetts application documents on May 9.

Every year, Mutual of Omaha conducts a cost-of-care study in all 50 states, and the results are in. The cost of services continues to rise, and the updated figures show the average cost for a home health aide is close to $75,000 per year.

NGL has filed an innovative new LTC product packed with enhanced features and benefits designed to better serve your clients. Pending regulatory approval, this will elevate the way NGL protects your clients’ futures. Exchange eligibility starts with applications dated May 1, 2025, or later in certain states.

New additions include monthly benefits of $1,500 to $12,000 ($300 increments); calendar day elimination period; compound inflation riders of 1, 2 , 3, 4, and 5%; alternate plan of care; premium based on current age rather than age-nearest-birthdate; 5% partner discount for applicants that are part of a couple, but applying individually; and 10-year rate guarantee for lifetime pay.

Mutual of Omaha has announced in-force rate adjustments for certain LTCI policies in the District of Columbia, Mississippi, and North Dakota. The changes will go into effect on July 1, 2025.